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    Home»Handyman»‘Vital’ handyman service for vulnerable residents scrapped by council
    Handyman

    ‘Vital’ handyman service for vulnerable residents scrapped by council

    James Anderson, FRSA, CMgr MCMIBy James Anderson, FRSA, CMgr MCMIDecember 3, 2025No Comments2 Mins Read
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    ‘Vital’ handyman service for vulnerable residents scrapped by council
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    Council officials said they decided against renewing the contract for East Boro’s Handy Van Service due to “cost implications.”

    Disabled Brenda Boyd, of Whitehorse Drive, Oakdale, said she was disgusted to discover the council had pulled the plug.

    The 71-year-old first learned the scheme was unavailable after a friend tried to get help.

    “My friend needed a toilet seat put on, but was told the council had discontinued the service,” said Brenda. “I couldn’t believe it, so many people rely on it.

    “So I rang East Boro Handy Van to check and they said the Poole council had indeed stopped the service.”

    Poole and Bournemouth council’s jointly commissioned the service in 2008.

    “I’ve had them down and they’re great,” Brenda added. “If they have to buy anything you pay for the parts, but the service – the labour – is free.

    “A friend of mine who has since passed away used to have them come out to turn her mattress, because it was too heavy for her – she was in her nineties.

    “Could I put a washer on a tap? No I couldn’t. Could I get up and change a lightbulb? No, because I cannot climb a stepladder.

    “I’m quite lucky because I have a daughter who will do it for me, but many older people have no children or their children live elsewhere, or have have even died.

    “A lot of elderly and disabled people rely on the handyman service.

    “Speaking to the council is like banging your head against a brick wall.”

    A Borough of Poole spokesman told the Daily Echo that while the council no longer subsidises the service, it will be “signposting to similar services provided by national charities.”

    The spokesman explained: “Borough of Poole and Bournemouth Borough Council had jointly commissioned East Borough Housing to deliver a ‘Handy Van Service’ since 2008.

    “The contract came to an end on September 30 this year and following a review of the service, Borough of Poole decided not to continue funding the provision of the service due to the cost implications.”

    Meanwhile, Bournemouth Council’s senior commissioning officer Hannah Wilson confirmed Bournemouth is currently in the process of reissuing a contract for “a handy van service” for the next three years.

    She added: “The outcome of the procurement process has not been completed yet.

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    Council handyman residents scrapped service vital vulnerable
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    James Anderson, FRSA, CMgr MCMI
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    James Anderson, FRSA, CMgr MCMI, is a recognised industry analyst and consumer-protection writer specialising in the UK home-improvement and trades sector. With over two decades of experience in business management, trade standards, and local-service markets, James brings a trusted, evidence-based voice to homeowners and professionals across Sussex and the wider UK. As a Fellow of the Royal Society of Arts, James is committed to promoting best practice, transparency, and fair pricing within the trades industry. His Chartered Manager status reflects his long-standing work advising SMEs, independent tradespeople, and emerging digital platforms on sustainable growth and customer trust. James serves as the Lead Research Editor for Sussex Trades Mag, where he writes in-depth guides, trade comparisons, expert reviews, and consumer advice designed to help both homeowners and trades make confident decisions. He is also a key contributor to MyTradeLinks, offering insight into digital transformation, local trade discovery, and community-driven service platforms. Across all of his work, James focuses on three principles: clarity, accountability, and empowering the local workforce. His articles aim to cut through jargon, expose industry myths, and highlight the standards that genuinely matter when choosing a tradesperson. When he isn’t analysing market trends or writing for Sussex Trades Mag, James mentors small business owners, supports community development projects, and continues his research into how technology can strengthen trust between homeowners and local trades.

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    Homes in 12 UK areas urged to lock doors and windows on Thursday and Friday | UK | News

    January 11, 2026

    Full list of 114 locations hit by weather warnings as Storm Goretti to dump 12 INCHES of snow on UK

    January 11, 2026

    All the electric cars coming soon

    January 11, 2026

    5 reasons you need a food waste disposal unit, especially if you’re in the UK

    January 11, 2026
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